It was only after I browse around the site that I realised I could actually get the item for less if I applied a different discount code. So I emailed the customer support and I received a call from them the next day, which was a Sunday. The CSO offered to cancel the order (as the item was not shipped out yet) so that I can make a new order with the preferred discount code and I gladly accepted.
I received the item within a week and this was an overseas item. I am not sure if different vendors make any difference or not but so far, I am very pleased.
I have always shopped at eBay and it looks like I may just switch to Lazada should the same item I am looking for is available there. Just as eBay, there are various payment mode available and there's buyer's protection as well.
Below are the plus points
1. Items are all in local currency and generally cheaper with discount applied, especially now when USD exchange rate is higher.
2. Lazada's 100% Buyer Protection and Satisfaction Guaranteed policy covers the return shipment cost.
3. All items are trackable through Lazada or through the couriers. Shipping fees range $0.50 to $10 which is way lower than many shipping options in eBay.
4. COD is available as an option